Pillow May's Digital Evolution with FuseSign

It's not every day that you come across a firm focused on leveraging technology to be the best they can be while remaining dedicated to delivering solutions that truly fit their clients, but that is exactly what Chippenham practice, Pillow May, encapsulates.

As a firm, Pillow May places strong emphasis on culture, core values, and innovative thinking. Technology plays a central role in that vision, not as a bolt-on, but as an enabler of better client service and stronger internal workflows.

Their forward-thinking approach has positioned them as leaders in the UK accounting space, and their technology decisions reflect that.

"The features FuseSign had to offer, along with the interactions we had with the FuseSign team, were unmatched."

- Samantha Sollis, Client Relationship Manager, Pillow May

A Carefully Planned Cloud Transformation

Over the past few years, Pillow May has undertaken a staged and strategic transition from traditional server-based systems to a flexible, cloud-first tech stack.

Today, they operate as a fully cloud-based practice, with efficiency and mobility at the core of decision-making.

"We were aware of FuseSign's passion for their product, their willingness to collaborate with us to constantly improve the product for the UK and our industry, and it simply felt right."

- Samantha Sollis

They utilise Xero and FreeAgent depending on client needs, while leveraging Xero Practice Manager and Xero Tax to maintain consistency across applications. This balance allows them to stay standardised internally while remaining flexible for clients.

The shift wasn’t rushed. It was deliberate, considered, and designed to create long-term operational strength.

Integration at the Centre of Their Workflow

The integration of FYI into their document management system enabled Pillow May to harness automation through business rules and structured client communication processes.

Introducing FuseSign was a natural next step.

Deep integration between FYI and FuseSign ensures that any document sent to a client is secured with Two-Factor Authentication via mobile verification. At the same time, the connection enables:

Automated status updates when documents are signed
Automatic filing of signed documents back into FYI
Full visibility across client communications

The result is a seamless, secure signing experience for clients, whether they are receiving Annual Accounts, quarterly VAT documentation, or ad hoc communications.

This tightly connected ecosystem has significantly reduced internal admin time while maintaining a professional, secure client experience.

A Partnership that Drives Progress

For Pillow May, selecting FuseSign was about more than features, it was about partnership.

FuseSign has now been embedded into their everyday operations for over a year, supporting their wider cloud transformation journey.

From our perspective at FuseSign, this kind of collaboration is what drives continuous improvement. Pillow May challenges us, works closely with us, and understands the value of a strong vendor relationship.

"Pillow May is an exemplary client that we love working with. We are incredibly fortunate to have clients like them who help us continuously evolve and maintain our position as the number one choice for accounting firms globally."

"Our commitment to features, integrations, and our dedicated support team sets us apart. By staying focused on our industry and prioritising accounting at our core, we ensure we address what truly matters to them."

- Melissa Voss, FuseSign Co-Founder and Director of Growth & Operations

A Secure and Scalable Future

By combining a strong cultural foundation with a fully integrated cloud ecosystem, Pillow May has built a modern practice designed for growth.

Secure, automated, and seamlessly connected, their systems now support both operational efficiency and exceptional client experience.

For firms undertaking their own transformation journey, Pillow May’s story is proof that with the right integrations and the right partnerships, progress becomes sustainable.

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Pillow May's Digital Evolution with FuseSign

A Carefully Planned Cloud Transformation

Integration at the Centre of Their Workflow

A Partnership that Drives Progress

A Secure and Scalable Future

Want to Simplify Your Signing Process?

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